Privacy Policy

This Privacy Policy describes how Saddles Market ("Saddles Market", "we", "us", or "our"), located at 4001 Wing Commander Way, Lexington, KY 40511, USA, collects, uses, and shares information when you visit or make a purchase from https://saddlesmarket.com.

1. Information We Collect

When you use our site, we may collect:

• Device & log data: IP address, browser type, operating system, referring URLs, pages visited, and timestamps.
• Account information: First name, last name, email address, phone number, and password (stored as a one-way hash).
• Order information: Shipping and billing addresses, payment method type (not card numbers — see Payment Processing below), and order history.
• Communications: Any messages you send us via contact forms, email, or WhatsApp.
• Marketing preferences: Whether you have opted in or out of our newsletter.
• Cookies & tracking data: With your consent, analytics cookies to understand usage patterns.

2. How We Use Your Information

• To process and fulfill your orders, including sending order confirmation and shipping updates.
• To authenticate your account and keep it secure.
• To respond to your support inquiries.
• To send you marketing emails if you have subscribed (you can unsubscribe at any time).
• To improve our website and product selection using anonymized analytics.
• To comply with legal obligations.

3. Payment Processing

We do not store your credit card or bank account numbers on our servers. Payments are processed by third-party payment processors. Please review their privacy policies for details on how your payment data is handled.

4. Sharing Your Information

We do not sell your personal information. We may share your data with:

• Shipping carriers to fulfill your orders (name, address, phone).
• Email service providers (SendGrid) to send transactional and marketing emails.
• Analytics providers (with consent) to understand site usage.
• Law enforcement or regulators if required by law.

5. Cookies

We use essential cookies required for the site to function (cart, authentication). With your consent, we also use analytics cookies. You can manage your cookie preferences at any time using the cookie consent banner.

6. Data Retention

We retain your account information for as long as your account is active or as required for legal purposes. Order data is retained for a minimum of 7 years for accounting compliance. You may request deletion of your account and personal data at any time — see Section 7.

7. Your Rights

You have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your account and personal data (subject to legal retention requirements).
• Opt out of marketing communications at any time.
• Lodge a complaint with your local data protection authority.

To exercise these rights, contact us at support@saddlesmarket.com.

8. Security

We use industry-standard security measures including SSL encryption, secure password hashing, and access controls to protect your data. No system is 100% secure, and we cannot guarantee absolute security.

9. Children's Privacy

Our site is not directed to children under 13. We do not knowingly collect personal information from children. If we learn that we have collected data from a child under 13, we will delete it promptly.

10. Changes to This Policy

We may update this policy from time to time. Changes will be posted on this page with an updated date. Continued use of our site after changes constitutes acceptance.

11. Contact Us

For privacy-related questions or to exercise your rights:
Saddles Market
4001 Wing Commander Way, Lexington, KY 40511, USA
support@saddlesmarket.com
+1 (914) 432-9936