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Frequently Asked Questions
Can't find your answer? Email us at
support@saddlesmarket.com
Orders & Shipping
How long does shipping take?
Do you ship internationally?
Can I track my order?
What happens if my saddle arrives damaged?
30-Day Free Trial
How does the 30-day free trial work?
When does my trial period start?
What condition does the saddle need to be in to return it?
Saddle Selection & Fitting
How do I know which saddle fits my horse?
Can saddles be adjusted for fit?
What's the difference between Western, English, Dressage, and Jumping saddles?
Returns & Refunds
How do I initiate a return?
How long does a refund take?
Can I exchange a saddle instead of returning it?
Account & Payments
Do I need an account to purchase?
What payment methods do you accept?
Is my payment information secure?
